Incorrect, Damaged & Faulty Items
I received a damaged item
We’re really sorry about that. Please email us within 24 hours of delivery with your Order ID and clear images of the item, and we’ll sort it out as quickly as possible.
Faulty item
If you believe your item is faulty, please get in touch with us with details and photos. Our team will review and guide you on the next steps.
Incorrect item
If you’ve received the wrong item, let us know right away. We’ll arrange a replacement or refund, depending on availability.
Missing items
If something is missing from your order, please contact us within 24 hours of delivery so we can investigate and resolve it for you.