Returns & Refund
Crafted with love and care, every Cherry Crumble garment is made to delight. But if you are dissatisfied with your purchase, we are here to help!
Return Policy
- You may request a full refund within 28 days of receiving your order.
- After 28 days, unfortunately, we cannot offer a refund.
- To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with tags and plastic intact
- Not washed, worn, or altered
Proof of purchase (receipt/invoice) is required to complete your return.
How to Return
- Drop us an email at support@whiteshrub.com with your order details.
- Once approved, ship your item back to us.
Please note:
- Customers are responsible for return shipping costs.
- Return shipping charges are non-refundable.
- We are not responsible for lost or undelivered returns—we recommend using tracking & insurance for your safety.
Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed within 10 working days.
- Refunds will be credited to your original method of payment.
❓Frequently Asked Questions
Q: Can I exchange my item instead of a refund?
👉 Currently, we only offer refunds. To get another size or style, please place a new order.
Q: Who pays for the return shipping?
👉 Customers cover the cost of return shipping.
Q: How long will it take to get my refund?
👉 Once your return is approved, refunds are issued within 10 business days.
✅ At Cherry Crumble, we aim to make your shopping experience joyful and worry-free. Thank you for trusting us with your little one’s wardrobe!